HOW TO WORK WITH US
Our furniture is proudly custom-made in Dubai. There are two ways of working with us: Option one, select an item from Our Collection online and in our catalog. We have pre-selected sizes, fabrics and finishes which allow you to customize your item. Option two, fully customize an item and make a bespoke piece. Provide us with an image of a completely new item. We can make this or modify Our Collection items to suit you. We appreciate that each space and style is unique. Every item of furniture is crafted by hand and has the ability to be fully customized to reflect a little piece of you.
HOW TO ORDER: ONLINE
The simple and quickest way to purchase our Collection Items is through our website.
STEP 1: Choose Your Items
Select the item/s you want and begin to customise.
STEP 2: Customise Size & Materials:
Select the size and choose your materials from our carefully curated range of fabrics, wood and metals.
If you are unsure of any details or cannot find what you are looking for please contact us.
STEP 3: Checkout
Check the items in your cart. If you have additional instructions or requirements, include them in the special instructions section before proceeding to checkout.
Important: Please review our Return Policy
STEP 4: Confirmation and Production
After payment, our team will contact you within 48 hours to confirm details. Production times vary from item to item. Our lead time is 5-8 weeks depending on the item/s. Your TDH coordinator will provide a clear view of timelines after details are confirmed.
STEP 5: Delivery
Once your order is ready the team will contact you to schedule a date and time that works for you.
HOW TO ORDER: BESPOKE FURNITURE
STEP 1: Share Your Vision
Provide your requirements, including any images of your space and design inspirations. If you have specific dimensions, please include those. Contact us to send your requirements.
STEP 2: Receive a Proposal
For the customisation of collection items, we'll provide pricing and material options.
For larger or more complex projects, we'll schedule a meeting to discuss in detail and send a comprehensive quotation.
STEP 3: Approval and Downpayment
Once you approve the designs, dimensions and specifications we will request the down payment to move forward with the order.
Payment terms: 60% downpayment and 40% before delivery.
STEP 4: Production
Upon receiving down payment, we’ll provide drawings within 7-10 working days. Fabric and material selection will be also be finalised at this stage. Production times vary, the lead time is approx. 6-12 weeks from drawing approval. Your TDH coordinator will provide more accurate timelines after your order is confirmed.
STEP 5: Delivery
Once your order is ready a member of the team will contact you to arrange the final payment and schedule a delivery date and time that works for you.